Ordering and Return Processes For Iraq

• The orders you place are delivered to you within 48 hours to 72 hours at the latest.
• Your orders will be delivered every day of the week between 09:00 and 00:00.
• If you create the order until 02:00 PM at the latest, your order will be shipped on the same day. It will be delivered to you within 48 hours at the latest. For orders received after 02:00 PM, it will be shipped the next day. Orders placed after 02:00 PM on Thursday will be shipped on Saturday because cargo companies are on holiday on Friday. Therefore, the delivery time may be longer.
• In cases such as public holidays and religious holidays, the cargo company does not work. For this reason, your orders will be shipped on the next business day after the end of the holiday.
• You can pay your orders in USD or Iraqi Dinar.
• You will be called by the cargo before your orders come to you.
• Gift wrapping and notes are not available.
• Always open your order with the cargo officer, if the package contents are missing or incorrect, do not receive the cargo and do not pay the fee.
• If you have not opened the product in the presence of the cargo officer and the products are defective or missing, you can return it by calling the Whatsapp return line with a detailed description of the situation and a few photos. The customer advisor will review your request and return as soon as possible.
• Orders can only be ordered from www.storeexpress.iq, you can order from the address, mobile applications or Whatsap.
• Except for over 100 usd electronic products, you do not pay shipping fees for your purchases.
• Shipping fee is not included in your orders.
• You pay the amount written on the package for the orders brought to you by the cargo element. This amount already includes the shipping fee. The cargo person cannot charge you any extra money.

Return

• For clothing and footwear (except underwear and socks), you can return the products you have purchased unconditionally within 7 days with the invoice. However, the product sent to you must not be used, the label must not be torn or damaged. Return shipping costs belong to the customer.
• How can you return other products? You can initiate the return by clicking on return requests from the My Account menu. As soon as possible after the return request, customer service will be called as soon as possible and a courier and return record will be created for the products you want to return and the return process will be started. If you have purchased by credit card or Zain Cash, the products will be returned by the cargo personnel and deposited into your bank account within seven (7) business days after they arrive at our central warehouse. Or you can get a coupon code according to customer demand and spend your money on shopping at Store Express.
• There is no right of exchange and return for products other than clothing and footwear. However, you can return your defective, defective and wrong order and you will not pay any shipping fee.
• We do not have an exchange process due to the limited stock of products sold.

Order and Return Processes for Other Countries,

• Since your orders come from Iraq, they will be delivered to you in seven (7) to twenty-one (21) days at the latest.
• If you create the order until 02:00 PM at the latest, your order will be shipped on the same day. For orders received after 02:00 PM, it will be shipped the next day. Orders placed after 02:00 PM on Thursday will be shipped on Sunday as cargo companies are on holiday on Friday and Saturday. Therefore, the delivery time may be longer.
• In Iraq, the cargo company does not work in cases such as public holidays and religious holidays. For this reason, your orders are shipped on the first business day after the end of the holiday.
• You will be called by the cargo before your orders come to you.
• Gift wrapping and notes are not available.
• Always open your order in the presence of the cargo officer, if the package contents are missing or incorrect, do not receive the cargo.
• Orders can only be placed via www.storeexpress.iq, mobile applications or Whatsap.
• Shipping fee is not included in your orders.

Return

• For clothing and footwear (except underwear and socks), you can return the products you have purchased unconditionally within 7 days with the invoice. However, the product sent to you must not be used, the label must not be torn or damaged. Return shipping costs belong to the customer.
• How can you return other products? You can initiate the return by clicking on return requests from the My Account menu. As soon as possible after the return request, customer service will be called as soon as possible and a courier and return record will be created for the products you want to return and the return process will be started. If you have purchased by credit card or Zain Cash, the products will be returned by the cargo personnel and deposited into your bank account within seven (7) business days after they arrive at our central warehouse. Or you can get a coupon code according to customer demand and spend your money on shopping at Store Express.
• There is no right of exchange and return for products other than clothing and footwear. However, you can return your defective, defective and wrong order and you will not pay any shipping fee.
• We do not have an exchange process due to the limited stock of products sold.

       Cancellation policy

-You can cancel your order within 24 hours of confirming it if it has not been shipped and delivered to the shipping company.

- After shipping or the representative delivers the order, the order cannot be cancelled.

-The money paid will be returned, whether from a credit card or a debit card, within a period not exceeding 30 days.

TERMS & CONDITIONS.
· “STAR EXPRESS GENERAL TRADING LLC” maintains the www.storeexpress.iq Website ("Site").

· “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.

· “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”

· ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’

· ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.

· ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’

· ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’

· ‘’Cardholder must retain a copy of transaction records and www.storeexpress.iq policies and rules’’

· ‘’User is responsible for maintaining the confidentiality of his account’’


PRIVACY POLICY.
· ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’

· www.storeexpress.iq will not pass any debit/credit card details to third parties’’

· www.storeexpress.iq takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies
· www.storeexpress.iq is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

· “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.


“COOKIE POLICY”
The Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate the Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

DELIVERY POLICY-
The products are shipped in tight packaging, especially for liquid and breakable products, as they receive more attention until the recipient is satisfied.

- Local delivery fees within Erbil and its suburbs are five thousand (5,000) Iraqi dinars, while for the rest of the governorates, six and a half thousand (6,500) Iraqi dinars. As for international delivery fees, they are according to the volumetric weight of the products.

Shipping of local orders takes 48 hours from the time the product is shipped, while international orders take a period of seven (7) to thirteen (13) days.

PAYMENT CONFIRMATION
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

REFUND POLICY
‘’Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”

Contact US

Address UAE. Office No. 01-05, The Property Of Sheikh Suhail Bin Maktoum Bin Juma Al Maktoum - Deira - Port Said Notes / Remarks Dubai UAE.

TEL. +971 54 361 40 95

Mail. [email protected]

 Address Irak Office. Merkez / Erbil / Irak 120 M Front Age Road, Gulan Baqr City No:196 Post Code: 44001 Arbil IRAQ.

TEL. +964 750 145 9007

TEL. +9647501459008

Mail. [email protected]